On this page
The bell in the top bar, to the left of your name, is where Prosyo tells you what needs attention. A number on the bell shows how many are unread ("9+" above nine).
Who gets a notification#
Prosyo tells only the people a notification concerns, not the whole workspace:
- Replies and account alerts go to the teammate whose account it is (and, for a reply, whoever the conversation is assigned to), plus the workspace's owners and admins.
- Billing, plan, allowance and review alerts go to owners and admins.
- Your own Penny tasks, agents and chats notify only you.
Notification types#
Replies, accounts and campaigns#
| Notification | What it means | Clicking it takes you to |
|---|---|---|
| New reply from … | Someone answered on LinkedIn or email | Inbox, on that conversation |
| … needs reconnecting | A LinkedIn or email account stopped working | Settings → Accounts |
| … is connected again | An account came back. If it was still signed in, Prosyo reattached it without a new sign-in, and campaigns using it carry on. | Settings → Accounts |
| … paused: … is … or … paused: no LinkedIn account (or email account) | Prosyo paused a running campaign because its sending account can't send. Every prospect stays enrolled. Reconnect the account, or choose another sending account and resume. | The campaign's Sending & safety tab |
| … resumed: … is connected again | The account is back and the campaign continues from where it stopped | The campaign |
Billing and plan#
These go to owners and admins, and open Settings → Billing.
| Notification | What it means |
|---|---|
| Invoice due … | A renewal is coming up |
| Your trial ends in … / Your plan ends … | Your trial or plan is about to finish |
| Payment failed | A renewal charge didn't go through. Update your payment on Billing so outreach isn't paused. |
| Your free trial has started / Autopay is set up | Your trial is running. Nothing is charged until it ends. |
| Your trial has ended / Your plan has ended / Your plan was cancelled | Choose or renew a plan to keep sending |
| Outreach is paused | Your plan ended, so campaigns are paused and LinkedIn and Gmail/Outlook accounts were disconnected. Renew on Billing, then reconnect your accounts and resume your campaigns. |
| … has ended | An add-on, such as extra seats or a Penny plan, ended. Your plan keeps running. |
Intent#
| Notification | What it means | Clicking it takes you to |
|---|---|---|
| … is a High-intent ICP lead | Someone who fits your ideal customer is showing strong buying signals. Goes to owners, admins and the teammates whose accounts or prospects the signals came from. | Intent, on that person |
| … waiting for your review | People found by an Intent playbook wait for you to review them | Intent → Review |
| Playbook paused: … | An Intent playbook stopped | Intent → Playbooks |
| …% of this month's Intent leads used | Most of your monthly Intent people are used | Intent |
| You have used this month's included Intent leads / … credits left | Your monthly Intent people are used up, or credits are running low | Settings → Billing → Credits |
AI Agents and Video (if your workspace has them)#
| Notification | What it means | Who gets it |
|---|---|---|
| Penny finished "…" / "…" needs your approval / "…" needs attention | A scheduled task ran, is waiting for your approval, or failed | The task's owner |
| … finished / … needs your approval / … stopped | One of your agents finished a run, is waiting for approval, or stopped | The agent's owner |
| A title your agent writes | One of your agents sent you an update with its Send you a notification action | The agent's owner |
| Penny's computer could not be saved | Your latest work in Penny's computer wasn't saved to your files. Your last saved computer is kept. See Penny's computer. | The person whose computer it is |
| The chat's name | A bigger job Penny carried on with in the background is done | The person whose chat it is |
| Penny has work for your review / Penny started today's outreach / Penny SDR is paused / Your Penny SDR week | Penny SDR's daily batch, a pause, or the weekly report | Owners and admins |
| Reconnect … | A connector Penny uses needs signing in again | The person who connected it, plus owners and admins |
| … personalized videos are ready | Videos you made are ready to send | The person who made them, plus owners and admins |
| Someone clicked the button under your video | A prospect acted on your video | The campaign's and the prospect's owners, plus owners and admins |
Manage notifications#
- Click a row to go to the right page.
- X dismisses one notification.
- Mark all as read clears the unread badge.
- When nothing is left, the bell says "You are all caught up."
Notifications are personal. Dismissing yours doesn't hide a teammate's.
Get alerts outside Prosyo#
- Slack: post replies, launches and reconnect alerts to a channel. See Slack.
- Webhooks, n8n, Zapier, Make: send events anywhere, for example an SMS, a CRM task or a Google Sheet row. See Webhooks.
- Email:
- Receipts and billing emails, such as a failed payment or a trial about to end, go to the workspace owner.
- When Prosyo pauses a campaign because its sending account stopped working, owners, admins and the teammate whose account it is also get an email. Owners and admins get one when it resumes.
- Morning email with new High-intent ICP people (on Settings → Workspace → Ideal customer) goes to owners and admins at 9:00 in your workspace time zone, only on days with something to act on.
- Penny SDR emails go to owners and admins. In a client workspace, these workspace emails go to the client's own owners and admins (or the agency's, if the client has none).
- A scheduled task with Email me the answer turned on emails its result to the task's owner.
