--- title: "Notifications" description: "What each Prosyo notification means, where it takes you, and how to get reply and account alerts in Slack or via webhooks." url: https://prosyo.com/docs/inbox/notifications/ section: "Inbox" updated: 2026-11-06 --- # Notifications The **bell** in the top bar, to the left of your name, is where Prosyo tells you what needs attention. A number on the bell shows how many are unread ("9+" above nine). ## Who gets a notification Prosyo tells only the people a notification concerns, not the whole workspace: - **Replies and account alerts** go to the teammate whose account it is (and, for a reply, whoever the conversation is assigned to), plus the workspace's owners and admins. - **Billing, plan, allowance and review alerts** go to owners and admins. - **Your own Penny tasks, agents and chats** notify only you. ## Notification types ### Replies, accounts and campaigns | Notification | What it means | Clicking it takes you to | |---|---|---| | **New reply from …** | Someone answered on LinkedIn or email | Inbox, on that conversation | | **… needs reconnecting** | A LinkedIn or email account stopped working | Settings → Accounts | | **… is connected again** | An account came back. If it was still signed in, Prosyo reattached it without a new sign-in, and campaigns using it carry on. | Settings → Accounts | | **… paused: … is …** or **… paused: no LinkedIn account** (or email account) | Prosyo paused a running campaign because its sending account can't send. Every prospect stays enrolled. Reconnect the account, or choose another sending account and resume. | The campaign's **Sending & safety** tab | | **… resumed: … is connected again** | The account is back and the campaign continues from where it stopped | The campaign | ### Billing and plan These go to owners and admins, and open **Settings → Billing**. | Notification | What it means | |---|---| | **Invoice due …** | A renewal is coming up | | **Your trial ends in …** / **Your plan ends …** | Your trial or plan is about to finish | | **Payment failed** | A renewal charge didn't go through. Update your payment on Billing so outreach isn't paused. | | **Your free trial has started** / **Autopay is set up** | Your trial is running. Nothing is charged until it ends. | | **Your trial has ended** / **Your plan has ended** / **Your plan was cancelled** | Choose or renew a plan to keep sending | | **Outreach is paused** | Your plan ended, so campaigns are paused and LinkedIn and Gmail/Outlook accounts were disconnected. Renew on Billing, then reconnect your accounts and resume your campaigns. | | **… has ended** | An add-on, such as extra seats or a Penny plan, ended. Your plan keeps running. | ### Intent | Notification | What it means | Clicking it takes you to | |---|---|---| | **… is a High-intent ICP lead** | Someone who fits your ideal customer is showing strong buying signals. Goes to owners, admins and the teammates whose accounts or prospects the signals came from. | Intent, on that person | | **… waiting for your review** | People found by an Intent playbook wait for you to review them | Intent → **Review** | | **Playbook paused: …** | An Intent playbook stopped | Intent → **Playbooks** | | **…% of this month's Intent leads used** | Most of your monthly Intent people are used | Intent | | **You have used this month's included Intent leads** / **… credits left** | Your monthly Intent people are used up, or credits are running low | Settings → Billing → Credits | ### AI Agents and Video (if your workspace has them) | Notification | What it means | Who gets it | |---|---|---| | **Penny finished "…"** / **"…" needs your approval** / **"…" needs attention** | A scheduled task ran, is waiting for your approval, or failed | The task's owner | | **… finished** / **… needs your approval** / **… stopped** | One of your agents finished a run, is waiting for approval, or stopped | The agent's owner | | A title your agent writes | One of your agents sent you an update with its **Send you a notification** action | The agent's owner | | **Penny's computer could not be saved** | Your latest work in Penny's computer wasn't saved to your files. Your last saved computer is kept. See [Penny's computer](https://prosyo.com/docs/ai/pennys-computer.md). | The person whose computer it is | | The chat's name | A bigger job Penny carried on with in the background is done | The person whose chat it is | | **Penny has work for your review** / **Penny started today's outreach** / **Penny SDR is paused** / **Your Penny SDR week** | Penny SDR's daily batch, a pause, or the weekly report | Owners and admins | | **Reconnect …** | A connector Penny uses needs signing in again | The person who connected it, plus owners and admins | | **… personalized videos are ready** | Videos you made are ready to send | The person who made them, plus owners and admins | | **Someone clicked the button under your video** | A prospect acted on your video | The campaign's and the prospect's owners, plus owners and admins | ## Manage notifications - **Click a row** to go to the right page. - **X** dismisses one notification. - **Mark all as read** clears the unread badge. - When nothing is left, the bell says "You are all caught up." Notifications are personal. Dismissing yours doesn't hide a teammate's. ## Get alerts outside Prosyo - **Slack:** post replies, launches and reconnect alerts to a channel. See [Slack](https://prosyo.com/docs/integrations/slack.md). - **Webhooks, n8n, Zapier, Make:** send events anywhere, for example an SMS, a CRM task or a Google Sheet row. See [Webhooks](https://prosyo.com/docs/integrations/webhooks.md). - **Email:** - Receipts and billing emails, such as a failed payment or a trial about to end, go to the workspace owner. - When Prosyo pauses a campaign because its sending account stopped working, owners, admins and the teammate whose account it is also get an email. Owners and admins get one when it resumes. - **Morning email with new High-intent ICP people** (on **Settings → Workspace → Ideal customer**) goes to owners and admins at 9:00 in your workspace time zone, only on days with something to act on. - Penny SDR emails go to owners and admins. In a client workspace, these workspace emails go to the client's own owners and admins (or the agency's, if the client has none). - A scheduled task with **Email me the answer** turned on emails its result to the task's owner.