Handling replies: templates for every response

The reply is where meetings are won or lost. Here's how to answer the replies you'll get most often. Copy one into the reply box and replace the parts in [brackets] and {{braces}} with the real details, such as their name, their company and your booking link, before you send. Inbox sends your reply exactly as typed and doesn't fill in variables. Or click Draft with AI · 1 credit in Inbox for a tailored version.

Speed matters#

Reply to positive responses within one hour during working hours. Connect Slack or keep an eye on the notification bell so you never miss one.

Replies and responses#

"Sure, tell me more."#

Great! In short: we help {{title|teams}} like yours [outcome] by [how, one line].

Easiest is a 15-minute call where I show you how it would work for {{company_name|your team}}. Here's my calendar: {{calendar_link}}. Or send me two times that suit you.

→ Click Interested to set the stage.

"What does it cost?"#

Fair question. It depends on [seats/volume], and most teams your size land around [range].

Before pricing, it's worth checking it would actually work for you. Open to 15 minutes this week? {{calendar_link}}

"Send me some information."#

Will do. Here's a 2-minute overview: [link]

To send what's actually relevant: are you mainly looking to [option A] or [option B]?

Ending with a question keeps the conversation going.

"Not right now / maybe next quarter."#

Totally understand. I'll check back in [month]. Is there anything that would make it a priority sooner?

→ Set a Follow-up reminder in Inbox, and optionally add them to a "Revisit next quarter" list. See the revival playbook.

"We already use [competitor]."#

Makes sense, [competitor] is solid. Teams usually come to us when they need [differentiator]. How is that working for you today?

"I'm not the right person."#

Thanks for letting me know! Who would be best to speak with about [topic]? Happy to mention you pointed me their way.

→ Add the new contact to a list and enroll them.

"Not interested."#

Thanks for the honest answer, {{first_name|there}}. I won't follow up. All the best!

→ Click Not interested. It sets the stage and closes the conversation.

"Please stop messaging me." / "Unsubscribe."#

Don't argue or pitch. Reply briefly if appropriate. If the conversation doesn't already show a Do not contact badge, click DNC and confirm Mark do not contact. Every running sequence for them stops, and Prosyo never contacts them again from this workspace.

Out-of-office auto-replies#

No reply needed. If it names a colleague, add that person to a list. Note the return date and set a Follow-up reminder.

Use AI in Inbox#

• Draft with AI · 1 credit writes a short reply from the conversation. Edit it before you send.
• Summary · 1 credit recaps long threads: what they want, their objection and the next step.
• Paste the replies you want to review into SalesGPT and ask: "Summarize the objections in these replies and suggest a helpful response."

After the meeting is booked#

1. Move the prospect to Meeting.
2. If HubSpot is connected, the stage change moves the contact's lifecycle stage forward. Pipedrive gets the stage only if you mapped Pipeline stage to one of your Pipedrive person fields. To create a deal automatically, use Zapier (the Prospect Stage Changed trigger) or a webhook (the Stage changed event).
3. Save the wording that worked in Settings → Templates (New template), so you can reuse it in your next sequence.