Handling replies: templates for every response

The reply is where meetings are won or lost. Here's how to answer the replies you'll get most often. Use them as they are, or click AI draft in Inbox for a tailored version.

Speed matters#

Reply to positive responses within one hour during working hours. Connect Slack or turn on notifications so you never miss one.

Replies and responses#

"Sure, tell me more."#

Great! In short: we help {{title|teams}} like yours [outcome] by [how, one line].

Easiest is a 15-minute call where I show you how it would work for {{company_name|your team}}. Here's my calendar: {{calendar_link}}. Or send me two times that suit you.

→ Stage: Interested

"What does it cost?"#

Fair question. It depends on [seats/volume], and most teams your size land around [range].

Before pricing, it's worth checking it would actually work for you. Open to 15 minutes this week? {{calendar_link}}

"Send me some information."#

Will do. Here's a 2-minute overview: [link]

To send what's actually relevant: are you mainly looking to [option A] or [option B]?

Ending with a question keeps the conversation going.

"Not right now / maybe next quarter."#

Totally understand. I'll check back in [month]. Is there anything that would make it a priority sooner?

→ Set a Follow-up reminder in Inbox, and optionally add them to a "Revisit next quarter" list. See the revival playbook.

"We already use [competitor]."#

Makes sense, [competitor] is solid. Teams usually come to us when they need [differentiator]. How is that working for you today?

"I'm not the right person."#

Thanks for letting me know! Who would be best to speak with about [topic]? Happy to mention you pointed me their way.

→ Add the new contact to a list and enroll them.

"Not interested."#

Thanks for the honest answer, {{first_name|there}}. I won't follow up. All the best!

→ Stage: Not interested

"Please stop messaging me." / "Unsubscribe."#

Don't argue or pitch. Reply briefly if appropriate, then set the stage to Do not contact. Prosyo never contacts them again from any campaign.

Out-of-office auto-replies#

No reply needed. If it names a colleague, add that person to a list. Note the return date and set a Follow-up reminder.

Use AI in Inbox#

• AI draft writes a reply from the thread and your workspace AI instructions (1 credit).
• AI summary recaps long threads (1 credit).
• Ask SalesGPT: "Summarize objections from this week's replies."

After the meeting is booked#

1. Move the prospect to Meeting.
2. Let HubSpot or your webhook create the CRM deal. See HubSpot.
3. Save the reply that worked as a template.