Cancellation Policy

1. Overview

You can cancel your Prosyo subscription at any time. There are no cancellation fees and no long-term lock-in beyond the billing period you have already paid for. This Cancellation Policy forms part of our Terms of Service and should be read together with our Refund Policy.

2. How to cancel

You can cancel in either of the following ways:

• From the billing section of your Prosyo workspace at app.prosyo.com.
• By emailing hello@prosyo.com from the email address linked to your account with the subject line Cancel Subscription.

Cancellation requests sent by email are processed within 1 business day. You will receive an email confirming the cancellation and the date your access ends. Keep this confirmation for your records.

3. Cancelling during the free trial

If you cancel before your free trial ends, you will not be charged. Your trial access continues until the end of the trial period, after which the workspace becomes inactive.

4. Monthly subscriptions

Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the current billing period, and you keep full access to your plan until then. No further charges are made after cancellation. To avoid the next monthly charge, cancel at least 24 hours before your renewal date.

If you cancel within 7 days of your first monthly payment, you are eligible for a full refund as described in the Refund Policy.

5. Annual subscriptions

Annual plans can be cancelled at any time to stop the next renewal. You keep full access until the end of your paid annual term. If you cancel within 14 days of a first-time annual purchase, or within 7 days of an annual renewal where the account has not been used since renewal, you are eligible for a full refund as described in the Refund Policy.

6. Add-on seats

Additional LinkedIn, email or SMTP/IMAP seats can be removed at any time from your workspace or by contacting us. Removal takes effect from the next billing period, and the seat remains available until the end of the current period.

7. Agency / Team plans

Agency / Team plans require a minimum of 2 seats. You can reduce seats down to that minimum at any time, effective from the next billing period. To go below 2 seats, you can switch to Starter or Multichannel or cancel the plan entirely.

8. Plan downgrades

A downgrade to a lower plan takes effect at the start of the next billing period. If your usage exceeds the limits of the lower plan, such as active campaigns or connected seats, you will need to reduce it before the downgrade applies.

9. Onboarding and managed services

Onboarding or setup engagements can be cancelled at any time. If cancelled before the kickoff call, the fee is refunded in full. Monthly managed outbound services can be cancelled by giving 15 days written notice by email before your next billing date. Work already completed up to the end of the notice period will be delivered to you. Where a signed proposal or statement of work sets out a different notice period, that document applies.

10. What happens after cancellation

When your paid period ends:

• Active campaigns and sequences are paused and no further LinkedIn or email actions are sent.
• Connected LinkedIn and email accounts are disconnected from Prosyo.
• Your workspace data, including prospects, campaigns and conversation history, is kept for 30 days so you can export it or reactivate your account.
• After 30 days, workspace data is deleted in line with our Privacy Policy, except for records we are legally required to keep, such as invoices.

To request a data export after cancellation, email hello@prosyo.com within the 30-day window.

11. Reactivating your account

You can reactivate a cancelled account at any time within 30 days by choosing a plan in your workspace. Your campaigns, prospects and settings will be restored. After 30 days, you can start a new subscription, but previous workspace data will no longer be available.

12. Cancellation by Prosyo

Prosyo may suspend or terminate an account for non-payment, security threats, abuse or material breach of the Terms of Service, as described in those Terms. If Prosyo terminates your subscription without any breach on your part, you will receive a pro-rated refund for the unused portion of your prepaid billing period.

13. Failed payments

If a renewal payment fails, we will notify you by email and retry the payment. If payment is not completed within 7 days of the first failed attempt, the subscription is cancelled and the account is treated as described in section 10.

14. Changes to this policy

We may update this Cancellation Policy from time to time. The current version will always be published on this page with its revision date.

15. Contact

Questions about cancelling your plan can be sent to hello@prosyo.com or through the Prosyo contact page.