Refund Policy

1. Overview

This Refund Policy applies to all payments made to Prosyo for subscriptions, add-on seats, plan upgrades, onboarding and managed services, whether paid in USD, EUR or INR. It forms part of our Terms of Service. Please read it before purchasing a paid plan.

2. Free trial

Prosyo offers a free trial so you can evaluate the platform before paying. You are not charged during the trial. If you decide Prosyo is not right for you, cancel before the trial ends and no payment will be taken. Once a trial converts to a paid plan, the refund rules below apply.

3. Monthly subscriptions

The first payment on any monthly plan (Starter, Multichannel or Agency / Team) is eligible for a full refund if you request it within 7 days of the charge. Monthly renewal payments made after the first billing period are non-refundable. When you cancel a monthly plan, you keep access until the end of the period you have already paid for and you will not be charged again.

4. Annual subscriptions

A first-time annual purchase is eligible for a full refund if you request it within 14 days of the charge. An annual renewal payment is eligible for a full refund if you request it within 7 days of the renewal charge, provided no campaigns were launched and no AI credits were used after the renewal date. After these windows, annual payments are non-refundable and cancellation stops the next renewal while access continues until the end of the paid term.

5. Add-on seats, upgrades and downgrades

Additional LinkedIn or email seats and additional SMTP/IMAP seats are billed per seat, per billing period. Once an add-on seat has been connected to a sender account, the charge for that period is non-refundable; you can remove the seat at any time and billing for it stops from the next billing period.

When you upgrade mid-cycle, you are charged the pro-rated difference for the remainder of the period. An upgrade charge is refundable within 7 days if you revert to your previous plan and have not used limits available only on the higher plan. Downgrades take effect from the next billing period and do not generate a partial refund for the current period.

6. Usage-based and consumable items

AI credits, prospect imports, enrichment and intent visitor allowances are consumed as you use them. Consumed usage is non-refundable. Unused monthly allowances do not roll over to the next period and are not refunded or credited.

7. Onboarding and managed services

Onboarding, setup and workflow design fees are fully refundable if you cancel before work begins. Work is considered to have begun once the kickoff call has taken place or the first deliverable has been shared. After that point, these fees are non-refundable.

Monthly managed outbound fees are non-refundable for the month already billed. Managed services can be stopped as described in our Cancellation Policy. Where a signed proposal or statement of work contains different refund terms, that document takes precedence for the services it covers.

8. Billing errors and duplicate charges

If you were charged twice, charged the wrong amount or charged after a confirmed cancellation, the incorrect amount will be refunded in full. Please report billing errors within 60 days of the charge.

9. Service unavailability

If Prosyo is unavailable for more than 72 consecutive hours because of a fault on our side, you may request a pro-rated refund or account credit for the affected days. This does not apply to scheduled maintenance, outages of third-party platforms such as LinkedIn or email providers, or issues caused by your own accounts, network or configuration.

10. When refunds are not available

Refunds are not provided in the following cases:

• The request is made after the refund window for that payment has closed.
• The account was suspended or terminated for breach of the Terms of Service, including spam, abusive outreach, unlawful data use or violation of connected platform rules.
• The request is based on campaign results. Prosyo does not guarantee a specific number of replies, meetings, leads or revenue.
• A third-party platform restricted, limited or suspended your LinkedIn or email account.
• A chargeback or payment dispute has already been raised for the same payment.

11. How to request a refund

Email hello@prosyo.com from the email address linked to your Prosyo account with the subject line Refund Request. Include your workspace email, the invoice or transaction ID, the payment date and the reason for your request.

We acknowledge refund requests within 2 business days and confirm a decision within 5 business days of receiving all required details.

12. Refund processing time

Approved refunds are initiated to the original payment method within 5 business days of approval. Refunds are issued in the currency of the original payment. Once initiated, the time for funds to appear depends on your bank or payment provider:

• Credit and debit cards: 5 to 10 business days.
• UPI, net banking and wallets (INR payments): 5 to 7 business days.
• International payments: up to 14 business days.

Applicable taxes charged on the original payment are refunded with it. Prosyo is not responsible for currency conversion differences or fees charged by your bank.

13. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may result in the account being paused until the dispute is resolved.

14. Statutory rights

Nothing in this policy limits any refund or consumer rights that cannot be excluded under the law that applies to you.

15. Changes to this policy

We may update this Refund Policy from time to time. The current version will always be published on this page with its revision date. Changes do not affect refund requests for payments made before the update.

16. Contact

Questions about refunds or billing can be sent to hello@prosyo.com or through the Prosyo contact page.