Shipping & Delivery Policy

1. Digital delivery only

Prosyo is a software-as-a-service platform accessed online at app.prosyo.com. We do not sell or ship any physical products, so no shipping charges apply and nothing is dispatched to a postal address.

2. Subscription delivery

Access to a paid plan is activated immediately after your payment is successfully processed. Plan features, seats and monthly allowances become available in your workspace straight away. A payment receipt and invoice are sent to the email address linked to your account.

3. Free trial access

Free trial access is activated as soon as you create your Prosyo account and verify your email address.

4. Add-on seats and upgrades

Additional seats and plan upgrades are applied to your workspace immediately after the payment is confirmed.

5. Onboarding and managed services

For onboarding, setup or managed outbound services, our team contacts you within 2 business days of payment to schedule the kickoff. Delivery timelines for these services are agreed in writing during kickoff or in your proposal.

6. Delayed activation

If your plan is not active within 1 hour of a successful payment, email hello@prosyo.com with your account email and transaction ID. We resolve activation issues within 1 business day. If we cannot activate your plan, the payment will be refunded in full as described in our Refund Policy.

7. Service area

Prosyo is available to businesses worldwide, subject to our Terms of Service and applicable law.

8. Contact

Questions about access or delivery can be sent to hello@prosyo.com or through the Prosyo contact page.