--- title: "Skip Prospects With Open Support Tickets | Prosyo" description: "An AI qualification agent checks Intercom when people join a list and holds back anyone with an open support conversation from outreach." url: "https://prosyo.com/pt/ai-agents/use-cases/pause-outreach-open-support/" image: "https://prosyo.com/wp-content/uploads/2026/10/cropped-Prosyo-Icon-Transparent-1.png" language: "pt" --- Qualifier Agent · New people on a list # Hold back outreach to people with an open support conversation When people are added to a list, the Qualifier checks Intercom and holds back anyone with an open support conversation, so a cold pitch never lands in the middle of a support issue. [Start free — 7 days](https://app.prosyo.com/) [Book a demo](https://prosyo.com/pt/) - 7 days free - No card required - Nothing sends without your yes Loved by founders, agencies and sales teams How it runs ## One request. The agent does the rest. Type it to Penny, or use it as the agent’s brief and let it run on its trigger. **Agent Penny***Run with Qualifier Agent* @Intercom when people are added to “Expansion Q1”, check for an open conversation. Tag anyone with one No with the topic as the reason, and score the rest. 1. Starts when people are added to the list 2. Looks up each person in Intercom 3. Finds open conversations and their topic 4. Tags those people No, with the topic as the reason 5. Scores the rest against your ideal customer Support checked **People checked** 60 **Open conversation** 4, held back **Fit** 38 **Maybe or No** 18 Illustrative run. Sending, paid actions and changes in other apps wait for your yes. The guide Expansion and upsell campaigns often target people who already use your product. Some of them are, right now, in the middle of a support conversation. A cheerful sales email at that moment does damage. This use case adds one check to every list: anyone with an open conversation in Intercom is held back until it is resolved. ## What the agent does It starts when people are added to a list. For each person it looks them up in Intercom through your connection and checks for open conversations. Anyone with one is tagged No with the topic as the reason, such as “Open conversation about billing”. Everyone else is scored against your ideal customer as usual. ## Set it up 1. Connect Intercom. 2. Start from the Qualifier template and tick Intercom. 3. Add the rule to its instructions: hold back anyone with an open conversation, with the topic as the reason. ## Use it well - Re-run the list a week later. Resolved conversations make good moments to reach out. - Share the held-back list with your support lead. It shows which accounts need attention. - Combine it with the Stripe and CRM checks for a complete “should we contact them?” filter. **Qualifier Agent***AI lead qualification agent* **Starts** When people are added to a list **Apps** [Intercom](https://prosyo.com/pt/integration/intercom/) **Approval** Sending, paid actions and other apps wait for your yes **Great for** Founders, Sales teams **Available on** Penny Agents, Penny SDR and Penny SDR All-in [Start free — 7 days](https://app.prosyo.com/) [Book a demo](https://prosyo.com/pt/) - [How the Qualifier Agent works](https://prosyo.com/pt/ai-agents/lead-qualification-agent/) - [All agent use cases](https://prosyo.com/pt/ai-agents/#use-cases) - [Penny pricing](https://prosyo.com/pt/pricing/#penny) Apps in this use case ## Connected in a click, used on your terms Sign in once. You choose what it may do, and changes wait for your approval. [**Intercom**Support Look up customer conversations and contacts in Intercom. Intercom + Prosyo](https://prosyo.com/pt/integration/intercom/) You stay in control ## Qualifier Agent asks before it acts You choose how much it does alone. Reading and research always run straight away; anything that sends, spends or changes another app waits as a card you approve, unless you allowed it. - **Ask before every step**It asks before every step, unless you allowed that action to run on its own. - **Ask before any change**It reads and researches freely, then brings every change back to you. - **Handle routine work alone**Saving people, tagging and preparing drafts run on their own. Sending, paid actions and other apps still wait. Keep going ## Use cases that pair well with this one [New people on a listNever pitch an existing customer: check Stripe before outreachEvery time people are added to a list, the Qualifier checks Stripe and keeps anyone who already pays you out of your cold sequences, with the reason on the tag.Qualifier Agent](https://prosyo.com/pt/ai-agents/use-cases/skip-existing-customers-stripe/)[New people on a listSkip prospects who are already in an open deal in Close or AttioBefore anyone gets a cold message, the Qualifier checks your CRM and holds back people in an open opportunity, so sales and outbound never talk over each other.Qualifier Agent](https://prosyo.com/pt/ai-agents/use-cases/skip-open-deals-crm/)[Import finishedScore every CSV or event import Fit, Maybe or No the moment it landsUpload a list from an event, a webinar or a data provider and the Qualifier scores everyone against your ideal customer as soon as the import finishes, with a reason on each tag.Qualifier Agent](https://prosyo.com/pt/ai-agents/use-cases/score-every-import/) [Browse every use case](https://prosyo.com/pt/ai-agents/#use-cases) FAQ ## This use case, answered Straight answers on what the agents do, what they cost and how you stay in control. **Want to see it on your market?** Book a short demo. A real person runs the agents on your own ideal customer. [Book a demo](https://prosyo.com/pt/) **Why hold them back?** A sales message during an open support issue feels tone-deaf and can cost you the account. Wait until it is resolved. **Does it change anything in Intercom?** No. It reads contacts and conversations through your connection. **What about other support tools?** The same pattern works with any support app you connect. **When does it run?** As soon as people are added to the list you choose, whether they come from an import, a form, the Chrome extension or another agent. Nobody has to remember to run it. **Which apps does it use, and do I need accounts?** It uses Intercom, with one-click sign-in. Each app works with your own access, so the agent only sees what your account can see, and anything an app charges for is billed by that app. **Can the agent act without my approval?** Reading and research run straight away. Routine work such as saving people to a list or tagging can run alone if you allow it. Sending, paid actions and changes in other apps wait for your yes unless you explicitly allowed that action. **What does a run cost?** Each step uses AI credits like a Penny question, and you set a spending cap for each run. If a run reaches its cap, it waits for you. Paid actions such as enrichment, and charges from connected apps, are separate. **Can I change what the agent does?** Yes, in plain words. Edit the brief, attach a skill such as your own playbook, tick or untick apps and change what needs approval. The next run follows the new instructions, and finished work stays saved. **Which agent runs it, and what pairs well with it?** The Qualifier Agent, Prosyo’s ai lead qualification agent. Start from its template and use this request as the brief. It pairs well with the Writer Agent and the Research Agent, which can pick up its results through your lists and inbox. **How do I see what the agent did?** Every run comes with a plain-English report of what it did, what it cost and anything waiting for you. Results show as formatted answers, tables or diagrams, and you get a notification when a run finishes or needs your approval. **Which Prosyo plan do I need?** Agents come with the Penny Agents, Penny SDR and Penny SDR All-in plans: 5, 10 or 20 agents. Every workspace starts with a 7-day free trial, no card required. ## Your next 10 meetings are already on LinkedIn. 7 days free, no card. Pay later and change your mind? Full refund within 7 days. [Start free — 7 days](https://app.prosyo.com/) [See pricing](https://prosyo.com/pricing/) - 7 days free - No card required - Cancel in two clicks