--- title: "Prosyo FAQ: LinkedIn Automation, Email, AI and Pricing" description: "Answers to common questions about Prosyo: the trial, LinkedIn safety and limits, email, data, AI, integrations, campaigns and billing." url: "https://prosyo.com/docs/help/faq/" image: "https://prosyo.com/wp-content/uploads/2026/10/Prosyo-wordmark-white-vector.svg" language: "nl" --- # Prosyo FAQ: LinkedIn Automation, Email, AI and Pricing 1. [Prosyo Docs](https://prosyo.com/nl/docs/) 2. [Help](https://prosyo.com/nl/docs/help/) 3. Frequently asked questions Last updated November 6, 2026 9 min read **On this page** - Getting started - LinkedIn - Email - Intent - Data and privacy - AI - Integrations - Billing - Campaigns - Still have a question? ## Getting started# **Is there a free trial?** Yes. A 7-day trial of Starter, with 25 AI credits and 1 SMTP/IMAP mailbox. LinkedIn connects during the trial once autopay is set up: nothing is charged until the trial ends, and then it continues as paid Starter. Without autopay, choose a plan to connect LinkedIn. See [The trial](https://prosyo.com/nl/docs/billing/plans-and-pricing/#the-trial). **Do I need a credit card to start?** It depends on your currency. Where **Settings → Billing** says "No card needed", the trial starts without a payment method, and you choose a plan when you want to connect LinkedIn. Otherwise you set up autopay to start the trial (or later with **Add autopay**). That also connects LinkedIn, and nothing is charged until the trial ends. **Cancel trial** ends that trial at any time. You can also skip the trial and choose a plan. **Can I start with LinkedIn only and add email later?** Yes. Start on Starter and upgrade to Multichannel whenever you want email. **Do I need to keep Prosyo open for campaigns to run?** No. Campaigns run in the cloud inside your working hours. ## LinkedIn# **Is it safe for my LinkedIn account?** Prosyo paces your outreach to respect LinkedIn's limits and your working hours: daily limits for each account, a random gap between actions, and, if you turn on **Cancel an invitation if not accepted till**, automatic withdrawal of old invites. Start with the **Cautious** preset on a new account. No tool can promise LinkedIn won't restrict an account, so follow [Responsible outreach](https://prosyo.com/nl/docs/help/responsible-outreach/). **Do I need Sales Navigator?** No. It helps with targeting and imports, but isn't required. **InMail** steps use your Sales Navigator or Premium InMail credits. **Can I connect several LinkedIn accounts?** Yes, with Agency / Team seats, on Enterprise (up to 100 LinkedIn accounts), or with extra LinkedIn/email seats on Multichannel, Agency / Team or AppSumo plans. One campaign can send from up to 10 LinkedIn accounts. **How many connection requests can I send per day?** We recommend 10 a day on a new account and up to 20 on an established one. Prosyo's presets are 10, 20 and 25. See [LinkedIn limits explained](https://prosyo.com/nl/docs/help/linkedin-limits-explained/). **Does Prosyo work with a free LinkedIn account?** Yes. Sales Navigator adds better search and targeting, but campaigns work on free and Premium accounts too. **What happens to pending invites nobody accepts?** Turn on **Cancel an invitation if not accepted till** on the campaign's **Sending & safety** tab, and Prosyo withdraws them after the number of days you choose (1 to 30). **Can I like and comment on posts automatically?** Yes. Add **Like recent post** or **Comment on recent post** steps. Comments can be written by AI at send time. **Does the Chrome extension send messages?** No. It only saves people to Prosyo. Sending happens from campaigns. ## Email# **Which email providers work?** Any provider with SMTP/IMAP, plus one-click Gmail/Google Workspace and Outlook/Microsoft 365. **My company's Outlook says "Need admin approval." What now?** Your IT admin needs to approve the app once. See [Outlook / Microsoft 365](https://prosyo.com/nl/docs/connect-accounts/outlook-microsoft-365/). **How many cold emails can I send per mailbox?** Stay under about 50 a day per mailbox after warm-up. Add more mailboxes to scale. See the [deliverability guide](https://prosyo.com/nl/docs/help/email-deliverability-guide/). **Do replies to my emails show up in Prosyo?** Yes. SMTP/IMAP mailboxes sync replies over IMAP, and Gmail/Outlook sync automatically. Replies appear in **Inbox**. With **Turn off remaining steps when they reply** on (the default), a reply stops that person's sequence. **Does Prosyo find email addresses?** Enrichment fills an email only when a real source returns one. Prosyo never guesses. ## Intent# **Do I need a website to use Intent?** No. Your connected LinkedIn is enough to start: people asking for what you sell (found with the searches in **What you sell**), people who message you or send a connection request with a note, people commenting on your posts, and job changes. A website is an optional extra source. **How many Intent people do I get?** 30 a month on Trial and Starter, 100 on Multichannel, 100 for each Agency / Team seat, and unlimited on Enterprise and Penny SDR All-in. Prosyo delivers them automatically: the best ideal-customer matches first, a share each day, and **High-intent ICP** people right away. **Why is someone locked?** They showed interest but haven't been delivered yet, or arrived after your monthly amount was used. You can see which signals they gave before you spend anything. **Unlock from my plan** uses your included amount first; once it's used up, unlocking an extra person costs 10 credits. **What does research cost?** Research and personalized messages cost 10 credits a person. Reopening research within 30 days is free, and research that could not be completed is refunded automatically. **Does a website visit tell me who visited?** Not on its own. A visit can show the company, never the person. People are recognised by name only when they fill in a form or sign up. When someone opens a link you sent, what they read shows under **Campaign activity** on them, not in Intent. A name typed into a form is self-reported, because anyone can type any email. **Will Autopilot contact people by itself?** Only when Prosyo is sure who the person is, for example a LinkedIn post, comment, message or connection request. Form fills and sign-ups typed on your website wait in **Review** for you to check. People who asked not to be contacted, customers, people already in a campaign and people you're talking to are always skipped. **What happens when my included people are used up?** New people appear locked, and you can unlock them for 10 credits each. When you also have fewer than 10 credits, tracking pauses on its own and starts again when you add credits or at the start of the next month. See the [Intent guide](https://prosyo.com/nl/docs/prospects/intent/) for setup and follow-up steps. ## Data and privacy# **Who can see my prospects?** Only people in your workspace. Workspaces are fully separate. In a team, owners and admins see everyone's prospects, campaigns and inbox; members and viewers see only their own. In an agency, owners and admins can open every client workspace, and other teammates open only the clients shared with them. **Does Prosyo invent data?** No. Missing fields stay empty. Use fallbacks in your messages. **Can I export my data?** Yes. Use **Export** on the **Prospects** page at any time, even after your plan ends. **How do I delete my Prosyo account?** Open [https://app.prosyo.com/delete-account](https://app.prosyo.com/delete-account), type **DELETE** and click **Delete my account**, or email support from the address you sign in with. You're signed out everywhere straight away, and Prosyo deletes your account within 30 days. See [Delete your Prosyo account](https://prosyo.com/nl/docs/billing/manage-billing/#delete-your-prosyo-account). ## AI# **What does an AI credit buy?** Most AI actions cost 1 credit: an AI-written step, a generated sequence, an AI comment on a post, an Inbox draft or summary, or a SalesGPT message. Enriching a prospect costs 5 credits, a personalized line 2, Intent research 10, and unlocking an extra Intent person 10. Agent Penny and agents use credits for the AI work each answer takes, and each minute of Penny's computer beyond the included minutes uses 2 credits. See [AI credits](https://prosyo.com/nl/docs/ai/credits/). **Can AI write my whole sequence?** Yes. Choose **Generate with AI** and describe your campaign in a sentence or two. See [One-click campaigns and AI](https://prosyo.com/nl/docs/campaigns/one-click-templates-and-ai/). **What's the difference between SalesGPT and Agent Penny?** SalesGPT is the bar at the top of every page, for quick questions and drafts (1 credit a message). Agent Penny opens from **AI Agents** in the left menu, if your workspace has it. She does longer work, such as finding people, editing a campaign or running a task on a schedule, and shows a card you approve before anything changes. See [Agent Penny](https://prosyo.com/nl/docs/ai/agent-penny/). **Can Agent Penny change my campaigns?** Yes. Ask her in chat to rewrite a step, change the waits or change sending settings. Each change shows as a card, and nothing changes until you approve it. A running campaign must be paused before its steps change. See [Edit a campaign with Penny](https://prosyo.com/nl/docs/ai/agent-penny/#edit-a-campaign-with-penny). **Can SalesGPT write a final follow-up?** Yes. Continue the chat where you wrote the earlier message and ask for one final follow-up. Include the length and tone you want. Each message uses 1 AI credit, and failed requests are refunded. **Can SalesGPT send a message or pause a campaign for me?** SalesGPT gives advice and prepares drafts. You send the message or change the campaign yourself in Inbox or Campaigns. **How do I ask SalesGPT about a particular week?** Filter the campaign's Reports to those dates, then share the dates and figures in your question. Its built-in campaign comparisons use all-time figures. **Can I use Prosyo from Claude or ChatGPT?** Yes, on every plan. See [Claude](https://prosyo.com/nl/docs/ai/connect-claude/) and [ChatGPT](https://prosyo.com/nl/docs/ai/connect-chatgpt/). ## Integrations# **Does Prosyo work with Zapier, n8n or Make?** Yes. Zapier has a Prosyo app that you connect from Zapier itself, with triggers for new prospects, stage changes and replies, and actions to create a prospect, update its stage or add it to a list. For n8n, Make and similar tools, use a signed custom webhook for events out and the API to add leads. See [Zapier](https://prosyo.com/nl/docs/integrations/zapier/), [n8n](https://prosyo.com/nl/docs/integrations/n8n/) and [Make](https://prosyo.com/nl/docs/integrations/make/). **Can a form submission start a campaign automatically?** Yes. Use a [custom trigger](https://prosyo.com/nl/docs/integrations/custom-triggers/): your form sends a webhook to n8n, Zapier, Make or a small function, which adds the lead and enrolls them in a campaign through the [API](https://prosyo.com/nl/docs/integrations/api-reference/). **Is there a public API?** Yes. An owner or admin clicks the **Chrome extension & API** card on **Integrations** and chooses **Generate API token**. If your workspace already has a token, use it: **Rotate token** replaces every token, including the one in your Chrome extension. See the [API reference](https://prosyo.com/nl/docs/integrations/api-reference/). **Is there a HubSpot integration?** Yes. Prospects sync to HubSpot contacts with your field map. See [HubSpot](https://prosyo.com/nl/docs/integrations/hubspot/). **Does Prosyo work with Pipedrive or other CRMs?** Pipedrive is built in, like HubSpot. See [Pipedrive](https://prosyo.com/nl/docs/integrations/pipedrive/). Other CRMs aren't available as built-in integrations yet. Until then, connect them through [Zapier](https://prosyo.com/nl/docs/integrations/zapier/) or a [webhook](https://prosyo.com/nl/docs/integrations/webhooks/). ## Billing# **Can I cancel any time?** Yes. You keep access until the end of the paid period. **What happens if my plan ends or a renewal isn't paid?** Running campaigns pause, LinkedIn and Gmail/Outlook accounts are disconnected and unused plan credits expire. Your people, campaigns, conversations and bought credits are kept. To start again, renew in **Settings → Billing**, reconnect your accounts and resume your campaigns. See [When payment fails or a plan ends](https://prosyo.com/nl/docs/billing/manage-billing/#when-payment-fails-or-a-plan-ends). **Do unused AI credits roll over?** No. Plan credits reset each billing cycle; unused ones don't carry over, and they expire when a plan ends. Credits you buy never expire, and plan credits are used first. **Which currencies do you accept?** USD, EUR and INR. **Is there a discount for yearly billing?** Yes, 24%. Penny SDR and Penny SDR All-in are billed monthly only. ## Campaigns# **How long does a campaign take to reach everyone?** It depends on your daily limits and how many accounts send. At 20 invites a day from one account, 200 people take about two working weeks. **Can one campaign send from several accounts?** Yes. On **Sending & safety**, **LinkedIn accounts** and **Email accounts** each take up to 10 accounts. Each prospect stays with one account per channel, and daily limits apply to each account. See [Sending accounts](https://prosyo.com/nl/docs/campaigns/sending-limits-safety/#1-sending-accounts). **Can I add people to a campaign that's already running?** Yes. New people start at step 1 and are spread across your working hours. **Will someone get messages from two campaigns at once?** A person is only contacted once per campaign. They can be in several campaigns, so keep lists separate, or suppress people you want to protect: **Suppress** on the Prospects page, or **DNC** on a conversation in Inbox. **What's the best first campaign?** The [LinkedIn-first ABM playbook](https://prosyo.com/nl/docs/playbooks/linkedin-first-abm/): one ICP slice, a visit, an invite and three short messages. **Which playbook gets the most replies?** Warm triggers usually beat cold lists: [job changes](https://prosyo.com/nl/docs/playbooks/job-change-outreach/), [post engagers](https://prosyo.com/nl/docs/playbooks/post-engagement/), [event attendees](https://prosyo.com/nl/docs/playbooks/webinar-event-promotion/) and [closed-lost revival](https://prosyo.com/nl/docs/playbooks/closed-lost-revival/). ## Still have a question?# If you see the help chat in the corner of the app, use **Search for help**, or **Send us a message** and ask for a person if you need the team. Or contact us at [https://prosyo.com/contact-us/](https://prosyo.com/contact-us/). Still stuck? Our team is happy to help. Send us the page you are on and a screenshot. [Contact support](https://prosyo.com/contact-us/) ## Related guides [Glossary Definitions of every Prosyo and outreach term, from ICP, ABM and enrollment to SMTP/IMAP, credits and intent, plus a variable cheat sheet.](https://prosyo.com/nl/docs/help/glossary/) [LinkedIn limits How many LinkedIn connection requests can you send per day and week? Safe limits for invites, messages and views, plus a 4-week warm-up plan.](https://prosyo.com/nl/docs/help/linkedin-limits-explained/) [Email deliverability Keep cold emails out of spam: set up SPF, DKIM and DMARC, use a secondary domain, warm up mailboxes, cap volume and write emails that land.](https://prosyo.com/nl/docs/help/email-deliverability-guide/)