--- title: "Unified Inbox for LinkedIn and Email Replies | Prosyo" description: "Reply to LinkedIn and email conversations in one inbox with filters, AI drafts, summaries, snooze, follow-up reminders and stage changes." url: "https://prosyo.com/docs/inbox/unified-inbox/" image: "https://prosyo.com/wp-content/uploads/2026/10/Prosyo-wordmark-white-vector.svg" language: "lb" --- # Unified Inbox for LinkedIn and Email Replies | Prosyo Last updated November 6, 2026 4 min read **On this page** - Layout - Voice notes, images and files - Filters - Reply - AI summary - Organize conversations - What a reply does automatically - Sync - Reply from Agent Penny, Claude or ChatGPT - Inbox habits that book meetings **Inbox** brings every LinkedIn and email conversation from your connected accounts into one place. Reply, update the stage and move on, without switching tabs. ![Prosyo Inbox with search, channel and status filters, and the conversation list with reply labels](https://prosyo.com/wp-content/uploads/prosyo-docs/builds/20261105-205402-lvcu5rib/assets/assets/unified-inbox.webp) ## Layout# | Area | What it shows | | --- | --- | | **Left: conversations** | Search ("Search name, subject or email..."), channel and view filters, and the conversation list | | **Right: conversation** | Messages, the AI summary, and the reply box with **Draft with AI · 1 credit** and **Send reply** | | **Top of the conversation** | The stage menu, archive, quick buttons (**Interested**, **Meeting**, **Not interested**, **DNC**, **Close**), assign, **Snooze**, **Follow-up**, **Summary · 1 credit**, and links to the LinkedIn **Profile** and the prospect **Record** (opens their side panel) | On a phone, the list and the conversation take turns: tap a conversation to open it, and the back arrow to return. Members and viewers see conversations on their own accounts and any assigned to them. Owners and admins see the whole team, or one teammate when they pick that person in the workspace menu's **Account** section. ## Voice notes, images and files# A LinkedIn reply is not always words. - A **voice note** plays in the conversation, with its length beside it. - An **image** shows inline. Click it to open the full size. - Anything else appears as a link you can open. In the conversation list, a reply with no text reads as **Voice note · 0:34** rather than looking empty. Note LinkedIn serves these files from a link that expires soon after the message arrives, so Prosyo fetches them from LinkedIn the moment you open them. If a file is very old, LinkedIn may no longer have it. The conversation then says "LinkedIn is no longer serving this file" instead of showing a broken player. ## Filters# **View:** All, Unread, Mine, Positive, Not interested, Questions, Meetings, Follow-ups, Snoozed, Do not contact, Archived. **Channel:** All channels, LinkedIn, Email. The view filters sit on one row. Scroll sideways to see them all. Most filters show a number in brackets: how many conversations they hold. Prosyo labels replies automatically, for example as interested, question or meeting request, so these filters work without manual tagging. Labelling replies doesn't use credits. ## Reply# 1. Open a conversation. 2. Type your reply, or click **Draft with AI · 1 credit** to have Prosyo write a short reply from the conversation. 3. Edit the draft and click **Send reply**. Your reply goes out through **the same account as the thread**: the LinkedIn account for LinkedIn threads, and the same mailbox for email threads. Email replies stay in the same thread. If that account isn't working, a line above the reply box shows its status with a link to fix it in Settings, and **Send reply** stays off until it's fixed. ## AI summary# Long thread? Click **Summary · 1 credit** for a short recap: what they want, their objection or blocker, and the recommended next step. It appears as **AI summary** above the messages. ## Organize conversations# | Action | How | | --- | --- | | **Change stage** | Use the stage menu at the top, or the quick buttons **Interested**, **Meeting** and **Not interested**. **Not interested** also closes the conversation. | | **Do not contact** | Click **DNC** and confirm **Mark do not contact**. All running sequences for that person stop at once, and Prosyo never contacts them again from this workspace. | | **Assign a teammate** | Choose a teammate from the assign menu (it reads **Unassigned** until you do). Filter by **Mine** to see the threads assigned to you. | | **Snooze** | Later today (4h), Tomorrow, In 3 days, Next week. The thread gets a **snoozed** badge and is listed under **Snoozed** until then. Click **unsnooze** to end it early. | | **Follow-up reminder** | Remind me in 2 days, 5 days or 2 weeks. When it's due, the Dashboard shows it under follow-ups due, and the **Follow-ups** filter lists every thread with a reminder. Click **clear** to remove it. | | **Archive** | Hides the thread from the main list. It's still under **Archived**, where **Unarchive** brings it back. | ## What a reply does automatically# When a prospect replies on either channel: 1. Their remaining campaign steps **stop** (default setting). 2. A prospect at **New** or **Contacted** moves to **Replied**. When the reply's label is clear, the stage moves on: a meeting request to **Meeting**, interest to **Interested**, a no to **Not interested**. A request to stop marks them **Do not contact**. 3. The thread appears at the top of Inbox as unread. 4. You get a [notification](https://prosyo.com/lb/docs/inbox/notifications/), plus Slack or webhook events if you've connected them. You don't need to pause the campaign. ## Sync# Inbox keeps itself up to date and checks your accounts again while it's open. If a LinkedIn or email message seems missing, go to **Settings → Accounts** and click the **Sync now** button (the circular arrows) on that account. ## Reply from Agent Penny, Claude or ChatGPT# Ask *"What's in my inbox?"* or *"Draft a reply to the last unread thread"*: - In **AI Agents** (if your workspace has it), Penny shows the reply as a card and sends it only when you click **Send reply**. See [Agent Penny](https://prosyo.com/lb/docs/ai/agent-penny/). - In [Claude](https://prosyo.com/lb/docs/ai/connect-claude/) or [ChatGPT](https://prosyo.com/lb/docs/ai/connect-chatgpt/), the assistant shows you the reply and waits for your **yes** before sending. ## Inbox habits that book meetings# See [reply templates](https://prosyo.com/lb/docs/inbox/reply-templates/) for word-for-word answers to the most common replies. - Answer positive replies **within one hour** during working hours. - Move real opportunities to **Interested** or **Meeting**. A reply of "thanks" isn't pipeline. - Use **Follow-up** reminders on "reach out next quarter" replies. - Mark hostile replies **Do not contact** (**DNC**) so no campaign ever reaches them again. ## Related guides [Handling replies Word-for-word templates for replies like "send me info", "what does it cost", "not now" and "we use a competitor" that turn replies into meetings.](https://prosyo.com/lb/docs/inbox/reply-templates/)