--- title: "AI credits" description: "Understand Prosyo AI credits, Penny usage, included allowances and credit packs. Check your balance and see how failed work and connected-app charges differ." url: https://prosyo.com/docs/ai/credits/ section: "AI and assistants" updated: 2026-11-06 --- # AI credits AI credits pay for Prosyo's AI work. Most AI actions cost **1 credit**. Enrichment, personalised first lines and Intent cost a little more. For actions with a fixed price, you see the cost before you confirm. ![Settings → Billing → Credits with the AI credit balance, what each AI action costs, and Buy credits with a currency picker and credit packs](https://prosyo.com/wp-content/uploads/prosyo-docs/builds/20261105-205402-lvcu5rib/assets/assets/ai-credits.webp) ## What uses credits | Action | Credits | |---|---| | Enrich a prospect (**Enrich only**) | 5 per prospect | | Write a personalized first line or icebreaker (**Write personalized line**) | 2 per prospect | | Intent: unlock an extra person beyond your plan's monthly amount | 10 | | Intent: research and personalised messages | 10 per person | | Intent: extra person plus research | 20 | | Generate a campaign with AI | 1 | | Write with AI / Improve with AI on a step | 1 | | AI-generated comment on a post (at send time) | 1 per comment | | Inbox AI draft | 1 | | Inbox AI summary | 1 | | SalesGPT message | 1 | | **Help me write this** (agents, skills and Penny SDR setup) | 1 | | Agent Penny chats, scheduled tasks and agents | Depends on the work (see below) | | Penny's computer, each minute beyond your plan's included minutes | 2 per minute | | Reading files and websites into [Knowledge](https://prosyo.com/docs/ai/knowledge.md) | By size (see that guide) | | Create a personalized video in 720p | 10 per video | | Create a personalized video in 1080p | 15 per video | **No AI credits needed:** viewing, filtering and exporting Intent; the Intent people included in your plan each month; form fills, sign-ups, people who message you first and people still warming up in Intent; first-message drafts on Intent → Today; reopening Intent research within 30 days; automatic reply labels in Inbox; sending; and imports. Your plan's other allowances still apply. Each message you send to SalesGPT, including a rewrite request, uses 1 credit. When you ask Claude or ChatGPT to unlock, research or enrich, they show the credit cost and wait for your yes first. **Refunds:** if an AI action fails, the credits come back automatically. That includes Intent research that could not be completed. ## How Penny uses credits Agent Penny chats, scheduled tasks and agents use credits according to the amount of AI work needed to read information and prepare the result. Longer research can use more than a short drafting request. Waiting for an app to respond or for you to approve a card has no time charge. - A failed answer is not charged. Work that finished successfully earlier remains in your history. - Each answer has a credit limit. If an answer reaches it, Penny stops, keeps what she has done and asks you to reply “continue”. - A scheduled task's **AI credit limit per run** and an agent's **Credits** limit per run control how far it can work before it stops or pauses for you to continue. - Some available credits may be held while work is running, then the unused amount is released. - Credits charged by Apollo or another connected app belong to that service and are separate from your Prosyo balance. Check **Settings → Billing → Credits** for the recorded charge. SalesGPT keeps its separate **1 credit per message** price; the action prices above remain separate too. Where your workspace has [Penny's computer](https://prosyo.com/docs/ai/pennys-computer.md), Penny SDR includes 200 minutes a month and Penny SDR All-in 600. Each minute beyond those uses 2 credits. Adding files or websites to [Knowledge](https://prosyo.com/docs/ai/knowledge.md) has its own reading cost, shown in that guide. Making a video uses the quality-based price above; see [Send personalized videos](https://prosyo.com/docs/video/send-personalized-videos.md) for when the charge is applied. ## Credits included | Plan | AI credits included | |---|---| | Trial | 25, once | | Starter | 100 a month | | Multichannel | 250 a month | | Agency / Team | 250 a month per seat | | Enterprise | Unlimited | | Penny Agents (add-on) | 2,000 more a month | | Penny SDR (add-on) | 7,500 more a month | | Penny SDR All-in | 12,000 a month | | AppSumo plans | One-time credits that depend on your tier; tier 6 also gets 250 a month per seat | Plan credits reset each billing cycle; unused ones don't carry over. They're spent first, before any credits you bought. When a plan ends, its remaining plan credits expire and show in the history as **Unused plan credits expired**. Credits you buy, and lifetime-deal credits, never expire. ## Check your balance Go to **Settings → Billing → Credits** to see your balance and a history of every credit used, granted and refunded. ## Buy a credit pack Need more? Owners and admins can buy a one-time pack on a paid plan: | Pack | USD | EUR | INR | |---|---|---|---| | 100 credits | $2 | €2 | ₹180 | | 250 credits | $5 | €5 | ₹450 | | 500 credits | $10 | €10 | ₹900 | | 1,000 credits | $20 | €20 | ₹1,800 | | 2,500 credits | $45 | €45 | ₹4,050 | | 5,000 credits | $80 | €80 | ₹7,200 | Up to 1,000 credits, each credit costs **$0.02** (€0.02 or ₹1.80). The 2,500 and 5,000 packs cost less per credit. Credits you buy never expire. 1. Go to **Settings → Billing → Credits**. 2. Under **Buy credits**, choose a currency (USD, EUR or INR) and a pack. 3. Click **Continue to payment** and complete checkout. If tax applies, the total with tax shows before you continue. Credits are added as soon as your payment is confirmed. In a client workspace, the agency buys credit packs. During the trial, packs aren't available yet: choose a plan to top up. > **Upgrade:** Buying packs every month? Upgrading from Starter to **Multichannel** gives 150 more credits every month, plus email. [Compare plans](https://prosyo.com/docs/billing/plans-and-pricing.md). ## Make credits go further - Enrich only the list you're about to contact. - Research only the Intent people you plan to reach out to. Reopening their research within 30 days is free. - Write sequence copy once with AI, then save it as a [template](https://prosyo.com/docs/campaigns/templates.md). - Use Inbox filters (free) before you ask for AI summaries.