---
title: "Shipping & Delivery Policy"
url: https://prosyo.com/shipping-delivery-policy/
date: 2026-09-23
modified: 2026-09-23
author: "Shubham K."
type: page
lang: en
---

# Shipping & Delivery Policy

Legal

# Shipping & Delivery Policy

Shipping & Delivery Policy

Prosyo is a cloud software service. This policy explains how and when access to your plan and services is delivered after purchase.

Last updated: September 23, 2026

## 1. Digital delivery only

Prosyo is a software-as-a-service platform accessed online at [app.prosyo.com](https://app.prosyo.com/). We do not sell or ship any physical products, so no shipping charges apply and nothing is dispatched to a postal address.

## 2. Subscription delivery

Access to a paid plan is activated immediately after your payment is successfully processed. Plan features, seats and monthly allowances become available in your workspace straight away. A payment receipt and invoice are sent to the email address linked to your account.

## 3. Free trial access

Free trial access is activated as soon as you create your Prosyo account and verify your email address.

## 4. Add-on seats and upgrades

Additional seats and plan upgrades are applied to your workspace immediately after the payment is confirmed.

## 5. Onboarding and managed services

For onboarding, setup or managed outbound services, our team contacts you within 2 business days of payment to schedule the kickoff. Delivery timelines for these services are agreed in writing during kickoff or in your proposal.

## 6. Delayed activation

If your plan is not active within 1 hour of a successful payment, email [hello@prosyo.com](mailto:hello@prosyo.com) with your account email and transaction ID. We resolve activation issues within 1 business day. If we cannot activate your plan, the payment will be refunded in full as described in our [Refund Policy](/refund-policy/).

## 7. Service area

Prosyo is available to businesses worldwide, subject to our [Terms of Service](/terms/) and applicable law.

## 8. Contact

Questions about access or delivery can be sent to [hello@prosyo.com](mailto:hello@prosyo.com) or through the [Prosyo contact page](/contact-us/).

## Having trouble accessing your plan?

Having trouble accessing your plan?

Contact the Prosyo team and we will get your workspace active.

[Contact ProsyoContact Prosyo](https://prosyo.com/contact-us/)[Refund PolicyRefund Policy](https://prosyo.com/refund-policy/)

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