--- title: "Route Sales Feedback to Linear or Jira With AI | Prosyo" description: "An AI agent turns feature requests in sales replies into Linear or Jira comments or issues, with the prospect attached, for your approval." url: "https://prosyo.com/ai-agents/use-cases/product-feedback-to-linear/" image: "https://prosyo.com/wp-content/uploads/2026/10/cropped-Prosyo-Icon-Transparent-1.png" language: "en" --- Custom agent · Labelled reply # Send product feedback from replies to Linear or Jira When a reply contains a feature request or a product question, an agent checks Linear or Jira for a matching issue and prepares a note or a new issue for your approval. [Start free — 7 days](https://app.prosyo.com/) [Book a demo](https://prosyo.com/) - 7 days free - No card required - Nothing sends without your yes Loved by founders, agencies and sales teams How it runs ## One request. The agent does the rest. Type it to Penny, or use it as the agent’s brief and let it run on its trigger. **Agent Penny***Run with Custom agent* When a reply is labelled Question and mentions a missing feature, search Linear for a matching issue. If there is one, prepare a comment with the prospect’s request; if not, prepare a new issue. Ask me before either. 1. Starts when a labelled reply mentions the product 2. Picks out the request in the prospect’s words 3. Searches Linear or Jira for a matching issue 4. Prepares a comment or a new issue 5. Asks you to approve it Feedback captured **Reply** Jason Ma, Corvid HR **Request** SSO with Okta **Matching issue** Found, comment prepared **Waiting for you** Add the comment Illustrative run. Sending, paid actions and changes in other apps wait for your yes. The guide Prospects tell you what your product is missing in their replies. That feedback is gold for product teams, and it is usually lost in an inbox. This agent captures it where engineers will see it. ## What the agent does It starts when a labelled reply mentions a feature or a product question. It picks out the request in the prospect’s own words, searches Linear or Jira for a matching issue, and prepares either a comment on the existing issue or a new one, with the company attached. Nothing is created until you approve. ## Set it up 1. Connect Linear or Atlassian. 2. Create an agent from scratch with the brief above, and set it to run on the Question label. 3. Keep changes in other apps on review. ## Close the loop - When the feature ships, search for the issue’s comments and tell those prospects. - Count requests per feature; it is a simple, honest signal for the roadmap. - Never promise a date in a reply unless the issue has one. **Custom agent***Custom AI agent builder* **Starts** When a labelled reply comes in **Apps** [Linear](https://prosyo.com/integration/linear/) [Atlassian](https://prosyo.com/integration/atlassian/) **Approval** Sending, paid actions and other apps wait for your yes **Great for** Founders, Sales teams **Available on** Penny Agents, Penny SDR and Penny SDR All-in [Start free — 7 days](https://app.prosyo.com/) [Book a demo](https://prosyo.com/) - [How the Custom agent works](https://prosyo.com/ai-agents/custom-ai-agent/) - [All agent use cases](https://prosyo.com/ai-agents/#use-cases) - [Penny pricing](https://prosyo.com/pricing/#penny) Apps in this use case ## Connected in a click, used on your terms Sign in once. Every action is marked Reads or Changes data, and changes wait for your approval. [**Linear**Work/Docs Read and create issues and projects for your team. Linear + Prosyo](https://prosyo.com/integration/linear/) [**Atlassian**Work/Docs Search Jira and Confluence, and manage work items and pages. Atlassian + Prosyo](https://prosyo.com/integration/atlassian/) You stay in control ## Custom agent asks before it acts You choose how much it does alone. Reading and research always run straight away; anything that sends, spends or changes another app waits as a card you approve, unless you allowed it. - **Review each step**It asks before every step, unless you allowed that action to run on its own. - **Review changes**It reads and researches freely, then brings every change back to you. - **Run routine work**Saving people, tagging and preparing drafts run on their own. Sending, paid actions and other apps still wait. Keep going ## Use cases that pair well with this one [Labelled replyCreate a task for the account owner when someone replies InterestedWhen a reply is labelled Interested, an agent prepares a task in ClickUp or monday.com for the account owner with the thread, the company and the next step, and asks before creating it.Custom agent](https://prosyo.com/ai-agents/use-cases/interested-reply-tasks/)[New people on a listFill and verify missing work emails with Hunter.io before you launchBefore an email campaign goes out, an agent looks up the people on your list who have no email in Hunter.io, keeps only verified addresses and asks before saving them.Custom agent](https://prosyo.com/ai-agents/use-cases/verify-work-emails-hunter/)[On demandAI account research: a sourced brief on every target accountAn agent runs deep research on each target account with Parallel and Exa, and hands you a one-page brief with priorities, news, people and a reason to reach out, every claim with its source.Custom agent](https://prosyo.com/ai-agents/use-cases/ai-account-research/) [Browse every use case](https://prosyo.com/ai-agents/#use-cases) FAQ ## This use case, answered Straight answers on what the agents do, what they cost and how you stay in control. **Want to see it on your market?** Book a short demo. A real person runs the agents on your own ideal customer. [Book a demo](https://prosyo.com/) **Why route sales feedback to product?** Prospects tell sales what is missing before anyone else. Captured with the account attached, it helps product decide what to build next. **Will it create issues on its own?** No. Changes in another app wait for your approval. **Can it tell the prospect the status?** The Reply Agent can draft an honest answer using the issue’s status. **When does it run?** When a reply arrives on LinkedIn or email with the label you chose. Prosyo labels replies automatically, so the agent knows which ones are its job. **Which apps does it use, and do I need accounts?** It uses Linear, with one-click sign-in; Atlassian, with one-click sign-in. Each app works with your own access, so the agent only sees what your account can see, and anything an app charges for is billed by that app. **Can the agent act without my approval?** Reading and research run straight away. Routine work such as saving people to a list or tagging can run alone if you allow it. Sending, paid actions and changes in other apps wait for your yes unless you explicitly allowed that action. **What does a run cost?** Each step uses AI credits like a Penny question, and you set the most steps and credits one run may use. A run pauses at either limit until you continue it. Paid actions such as enrichment, and charges from connected apps, are separate. **Can I change what the agent does?** Yes, in plain words. Edit the brief, attach a skill such as your own playbook, tick or untick apps and change what needs approval. The next run follows the new instructions, and finished work stays saved. **Which agent runs it?** An agent you create from scratch with this use case as its brief. It takes a few minutes: name it, paste the request, pick the trigger and apps, and choose what needs approval. **How do I see what the agent did?** Every run has a page that says what it did in plain words, with the credits each step used and anything waiting for you. Results show as formatted answers, tables or diagrams, and you get a notification when a run finishes or needs your approval. **Which Prosyo plan do I need?** Agents come with the Penny Agents, Penny SDR and Penny SDR All-in plans: 5, 10 or 20 agents. Every workspace starts with a 7-day free trial, no card required. ## Your next 10 meetings are already on LinkedIn. 7 days free, no card. Pay later and change your mind? Full refund within 7 days. [Start free — 7 days](https://app.prosyo.com/) [See pricing](https://prosyo.com/pricing/) - 7 days free - No card required - Cancel in two clicks